CloudsDial offers premium dialer solutions to the ever expanding IT industry.
Progressive Dialer
-is an automated dialer which displays call information to the agent before call initiation.The agent usually has a few seconds to view the call information.
Predictive Dialer
-This technique is more sophisticated because the phone dialer automatically calls several numbers and only passes a call to your agent when a person has been contacted. This eliminates busy signals, answering machines, etc.
Smart Predictive Dialer
-Phone system places calls, plays recorded messages and prompts, and passes the calls to your agents only when the called individual requests a contact.
International Dialer
Minimum of 10 seats expandable to 150 Seats- Customization of features
- Avatar CRM Integration.
Domestic Dialer
- Minimum of 10 seats expandable to 150 Seats
- PRI Integration
- Gateway
- Customization of features
- CRM Integration.
Benefits
- Customized Management Reports.
- Real time information.
- Complete Blending for Inbound and Outbound calls.
- Less consumption of Internet bandwidth using G729 codec.
- Highly cost effective.
Call Features
| Authentication |
Automated Attendant |
Call Detail Records |
Call Forward on Busy |
Call Forward on No Answer |
Call Forward Variable |
| Call Monitoring |
Call Parking |
Call Queuing |
Call Recording |
Call Retrieval |
Call Routing (DID & ANI) |
| Call Transfer |
Call Waiting |
Caller ID |
Calling Cards |
Conference Bridge |
Database Store / Retrieve |